Appointments

Insurance

To protect your confidentiality and allow our work together to progress at an appropriate and comfortable pace, we do not work with insurance. If you would like to seek reimbursement from your insurance company for your therapy sessions, we will be happy to provide you with the necessary documentation.

We do not submit insurance claims on your behalf. As insurance companies have the legal authority to request a significant amount of your personal information from our records and to limit our care options if we were to agree to handle your claims, we choose instead to keep the freedom to make choices about your care between us and to keep your information confidential.

Credit Cards

We request a credit card number to reserve your time.

Your card WILL NOT BE CHARGED until you show up for your appointment. If you are using a Debit card, your bank may pull the reservation amount from your card to hold. We cannot adjust that.

Our time is important and we've learned that without this commitment from you, too many people simply don't show up.

We do not accept checks.

Cancellations

We understand things happen. If you need to cancel your appointment, please do so 48 hours before your appointment to allow us time to rebook your appointment slot. Cancellations made within 48 hours of your appointment time are subject to a full appointment charge cancellation fee. If you can rebook within the week, that fee will be waived.

If you do not show up for your appointment, you will be charged full appointment fees.

Good Faith Estimate

In compliance with the No Surprises Act that went into effect January 1, 2022, we are required to notify all healthcare consumers of your Federal rights and protections against “surprise billing”.

This Act requires that we notify you of your federally protected rights to receive a notification when services are rendered by a non-participating provider and provide options to receive care from an in-network provider if one is available. All clinicians at Evolve Therapy are non-participating providers. We are not paneled with any insurance companies.

Additionally, we are required to provide you with a Good Faith Estimate of the cost of services for the duration of treatment. It is difficult to determine the true length of treatment for mental health care. If you need a Good Faith Estimate, please ask your clinician to give the best estimate based on the average length of treatment. A diagnosis is required for this.

Emails and Texts

Please know that emails and texts are not HIPPA compliant.

Any emails or texts (including attachments) are covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521, are confidential and may be legally privileged. If you have received communication from us in error, please reply to the sender that you have received the message in error, then delete it. Thank you.